1.

General Appicability

The following general terms and conditions are applicable in their current version to any commercial relationship between roots of compassion eG and our customers. You can always find the current version of our General Terms and Conditions on the bottom of every website in our online shop (www.rootsofcompassion.org)

2.

Sales Contract

You can order via telephone or through our website.
By placing an order you present an offer for the termination of a sales contract. We then are allowed to accept this offer within 14 days by sending you an invoice via eMail or Post. You order will be accepted when we have accepted it via the invoice. If we should not accept your offer within 14 days it is rejected. Products that do not appear in the invoice are not part of the sales contract.We can only accept your offer if your order value is above 10EUR.
For order via Internet, the sales contract will come into effect with:

roots of compassion eG, Heisstr. 51, 48145 Münster, Germany

3.

Delivery

Within Germany we deliver available stock through our logistics partners within 2-3 days after we have received your payment.
Within Europe the delivery takes 4-5 days. Worldwide deliveries depend on the shipping method and your country.
All information regarding delivery times is without obligation, if not specifically agreed through us.
In case we should fall behind an obligatory agreed-upon delivery, and the customer sets a new deadline, this should be a minimum of 2 weeks. If we don't act upon the deadline, the customer is allowed to step back from the sales contract.
In case an item is not ins tock, we will tell you a new delivery date, or as an alternative that the delivery is not possible. We reserve us the option of part-delivery, in case we think this would be beneficial for a faster processing. In case of part-delivery, we will cover any additional costs, and you will not be charged.
If we are not able to supply the ordered products without our own fault, and in case our distributors are not able to fulfill their contractual obligations, we reserve the right so step back from the sales contract.
For deliveries outside of the European Union, we will not charge any General Sales Tax / Value Added Tax. Customs Charges, Taxes and other charges that might apply through the delivery have to be covered by the customer.

4.

Right of Withdrawal for the Consumer

The Right of Withdrawal does not apply to retailers.

You can revoke your contractual statement, without stating reasons, within two weeks in writing (e.g. letter, fax, e-mail) or - if you received the goods before the expiry period is over - by returning the goods. The period begins upon receipt of this instruction in writing, but not before receipt of the goods by the recipient (in case of recurrent delivery of similar goods not before receipt of the first partial delivery), and also not before we performed our duty to supply information pursuant to Section 246 para 2, in conjunction with para 1 section 1 and 2 EGBGB as well as our duties pursuant section BGB 312e, para 1, sentence 1, in conjunction with the section 246 §3 EGBGB. In order to meet the cancellation time limit it is sufficient to send the withdrawal or the goods in time. The withdrawal or return must be sent to:

roots of compassion eG
Heisstr. 51
48145 Münster
Germany
info @ rootsofcompassion . org
www.rootsofcompassion.org

Right of Withdrawal does not apply if:

• delivery of goods specifically manufactured for customers, or that are personalised in any other way, or goods that are not able to be returned.

• delivery of Audio- or Videorecordings, or Software, in case the delivered data carrier has been unsealed.

• delivery of Newspapers, Magazines and Pamphlets

• delivery of personalised goods (Sanitary Product „Mooncup“)

Withdrawal Implications
In case of a valid return any performance received by both parties are to be returned, as are benefits derived from such performance. If you can not return the performance entirely or partially, or only in a declined condition, you must pay compensation for the value in this respect as the case may be. This does not apply if the deterioration is due exclusively to inspection of the goods - as it would have been possible to the consumer for instance in the retail shop. The consumer can avoid the compensation of value by not using the goods like a proprietor and omitting everything which impairs their value.
Goods which can be sent by parcel are sent at our risk. If the delivered goods correspond to the ordered goods, and if the price of the returned goods does not exceed the amount of 40 Euro or, in case of a higher price of the goods at the time of the withdrawal, if you have not reciprocated or partially paid as contracted, you bear the costs of the return. Otherwise the return is free of charge for you. Goods which can not be sent by parcel will be picked up at your place. Payments have to be refunded by the customer within 30 days. For you the period begins with sending off the notice of withdrawal or the goods, for us the period begins with its reception.

End of the right of withdrawal

5.

Pricing

All prices are listed in Euro with or without VAT according to applicable national and international tax regulations and are quoted Ex-Works, excluding packaging, freight, insurance, postage or any other local applicable duties and taxes.
Additional Shipping Costs apply (see 6). Prices are only valid from the current offer.

6.

Shipping Costs

a) within Germany:

from 10,00EUR to 19,99EUR order value: 3,00EUR
from 20,00EUR to 39,99EUR order value: 4,50EUR
from 40.00EUR to 99,99EUR order value: 6,00EUR
free delivery for orders over 100,00EUR

For Cash On Delivery we charge a COD Fee of 5.00EUR. (please be aware that DHL will also charge an additional fee of 2EUR)

b) to Austria, Belgium, Bulgaria, Cyprus/Republic of (except north), Czech Republic, Denmark (not including the Faroe Islands and Greenland), Estonia, Finland (not including the Åland Islands), France (not including overseas areas and departements), Greece (not including Mount Athos), Hungary, Ireland, Italy (not including Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, the Netherlands (not including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands):

from 100g to 500g Total Weight: 4,00EUR*
from 500g to 1kg Total Weight: 8,50EUR*
from 1kg to 5kg Total Weight: 16,00EUR
from 5kg to 10kg Total Weight: 25,00EUR

c) to Switzerland, Norway, Vatican City:

from 100g to 500g Total Weight: 4,00EUR*
from 500g to 1kg Total Weight: 8,50EUR*
from 1kg to 2kg Total Weight: 18,00EUR
from 2kg to 3kg Total Weight: 19,00EUR
from 3kg to 4kg Total Weight: 20,00EUR
from 4kg to 5kg Total Weight: 21,00EUR

c) to Bosnia, Croatia, Georgia, Greenland, Guadeloupe, Herzegovina, Iceland, Kasakhstan, Kosovo, Montenegro, Serbia, Russian Federation, Turkey, Ukraine:

from 100g to 500g Total Weight: 4,00EUR*
from 500g to 1kg Total Weight: 8,50EUR*
from 1kg to 2kg Total Weight: 30,00EUR
from 2kg to 3kg Total Weight: 31,00EUR
from 3kg to 4kg Total Weight: 32,00EUR
from 4kg to 5kg Total Weight: 33,00EUR

d) to Argentina, Australia, Brazil, Canada, Chile, China, India, Indonesia, Japan, New Zealand, Singapore, USA:

from 100g to 500g Total Weight: 4,00EUR*
from 500g to 1kg Total Weight: 8,50EUR*
from 1kg to 2kg Total Weight: 31,00EUR
from 2kg to 5kg Total Weight: 39,00EUR

*for orders over 40EUR order value an extra fee of 2EUR will apply.

7.

Conditions Of Payment

We accept Payment via Bank Transfer, PayPal, Cash On Delivery and Cash at pickup. Cash On Delivery is only available for German customers. Within Europe we can only accept payments via Bank Transfer or PayPal. Payment on invoice is not possible. For Non-European Customers we can only accept payment via PayPal.

a) Payment via Bank Transfer (Payment In Advance)
After you have finished the ordering process, you will receive an invoice within a few minutes, that contains our bank details. Please pay AFTER you have received the invoice!
After we have received the payment we'll ship your order.

b) Payment via PayPal
After you finish your order you'll be forwarded to the PayPal website, where you can pay for your order after logging into your account. After we have received the payment we'll ship your order.

c) Cash On Delivery
Payment upon delivery of goods. Additional fees apply.

d) Pickup
You can pickup your order in our office in Münster, Germany, and pay upon pickup. Please contact us via eMail or telephone if you are planning to pickup your order, so we can assure there will be someone in the office!

8.

Warranty

Warranty is in comply with legal requirements. For complaints we ask for proof of sales date via invoice and shipping of the good(s) including a copy of the invoice to:

roots of compassion eG, Heisstr. 51, 48145 Münster, Germany

Normal wearout of the good(s) does not constitute a warranty claim.

9.

Care

For information on how to wash and care for your roots of compassion garments, please refer to the label inside of the product. We cannot be held liable for damages caused by wrong care.

10.

Rights Of Ownership

The seller reserves the rights and ownership to any and all delivered goods until receipt of full payment for the respective goods.

11.

Storage Of Data

You agree to the storage, processing and use of all personal data conveyed by your order according to the regulations of the German Federal Law for Data Protection (BDSG) until the completion of your order.
Your personal data is passed on only for dispatching purposes by our responsible logistics partner. roots of compassion eG will keep all personal data confidential.

12.

Right Of Objection (Federal Law for Data Protection)

You have the right to object regarding the use or transmission of your data for advertising purposes. You have the right to information and under special conditions the right to correction, blockage and deletion of your data stored by us. Please let us know if you would like to exercise your right of objection according to the Federal Law for Data Protection.

13.

Applicable Law

All disputes, that develop from or due to this agreement, German right under exclusion of the Uniform Law on the International Sale of Goods (CISG) is valid.

14.

Disclaimer

roots of compassion eG cannot be held responsible for possible damages caused by the use of our products, especially if used inappropriately. The products offered on this website are not, under any circumstances, a request to cause illegal activities or criminal offences.

15.

Copyrights

All accessible content on 'www.rootsofcompassion.org' and in particular motives and designs of the offered products are the intellectual property of roots of compassion eG.
Any reproduction, publication or disclosure with the purpose of the commercial use is only permitted with express consent from roots compassion eG.

16.

Various

Small deviations of the products from online illustrations and specifications are possible.
Place of jurisdiction for any and all disputes arising between the Seller and the Purchaser is the City of Münster, Germany.

17.

Final Clause

Should a provision in these conditions be or become ineffective, this shall not affect the validity of the remaining conditions.

18.

Vendor Information

roots of compassion eG, Heisstr. 51, 48145 Münster, Germany, Phone: 0251 1367890, VAT-ID-No: DE270003019